1. General Policy

  • This Shipping Policy applies to all orders placed through Zivpo. By purchasing from our website or authorized channels, the customer agrees to the terms and conditions set forth herein.
  • Zivpo is committed to delivering products safely and efficiently across Pan India through our trusted logistics partners.

2. Shipping Coverage

Zivpo currently ships orders to all major cities and regions across India. Delivery to remote or out-of-service areas may be subject to additional time or limited availability.

3. Processing Time

  • All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
  • Orders placed after business hours or on non-working days will be processed on the next working day.
  • Customers will receive an email or SMS confirmation once their order has been dispatched.

4. Estimated Delivery Time

  • Standard delivery time is 5–7 business days from the date of dispatch.
  • Delivery timelines may vary depending on the delivery location, logistics partner, or unforeseen delays such as weather conditions or government restrictions.
  • Zivpo is not liable for delays caused by circumstances beyond its control.

5. Shipping Charges

  • Zivpo offers standard shipping rates which are calculated and displayed at checkout.
  • Occasionally, free shipping promotions may apply and will be clearly communicated at the time of purchase.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You may use this number to track your shipment through our courier partner’s website or tracking portal.

7. Undeliverable or Incorrect Addresses

  • Customers are responsible for providing a complete and accurate shipping address.
  • Zivpo will not be liable for delays or losses resulting from incorrect or incomplete address details.
  • In the event that a package is returned due to an incorrect address, re-shipping charges may apply.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact Zivpo Customer Support within 48 hours of delivery attempt or notification.
Zivpo will work with the courier partner to resolve the issue and may offer a replacement or refund based on the investigation outcome.

9. Contact Information

For any shipping-related queries, please contact:
Zivpo Customer Support
📧 Email: info@zivpo.com

📞 Phone: +91 98774 81115
🏢 Address: SCO - 15, 2nd Floor, LA-MER, Singpura, Zirakpur – 140603, Punjab, India