Shipping & Delivery Policy – Zivpo.com

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Website: https://www.zivpo.com

Welcome to Zivpo.com, your trusted destination for premium cosmetic and fashion jewellery.
We are committed to ensuring your products reach you safely, quickly, and in perfect condition.

Please read our Shipping & Delivery Policy carefully before placing an order.

1. Shipping Coverage

We currently deliver across India, including major cities, towns, and selected pin codes through our trusted courier partners.
If your location is not serviceable, our team will contact you to arrange an alternative solution or issue a refund.

2. Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once dispatched, you will receive a tracking link via email or SMS to monitor your order’s progress.

3. Delivery Timeline

• Standard Delivery: 3–7 business days (depending on your location)
• Metro Cities: 2–4 days
• Remote Areas: 7–10 days
• Please note: Delivery times are estimated and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Free Shipping on all prepaid orders above ₹999.
• A nominal shipping fee of ₹49–₹99 may apply for orders below ₹999 or Cash on Delivery (COD) orders.
• Any additional delivery fees (if applicable) will be displayed at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking number
• A courier name or link to check delivery status
• You can also track your order anytime by logging into your Zivpo.com account or through your confirmation email/SMS.

6. Cash on Delivery (COD)

• COD is available for most locations in India.
• Please ensure the correct shipping address and contact details are provided.
• COD orders are verified via call or message before dispatch.

7. Damaged or Lost Packages

If your order arrives damaged, opened, or is missing items:

• Do not accept the package, or
• Immediately contact us within 24 hours of delivery at support@zivpo.com
  (Attach clear photos or videos for verification.)
• In case of lost shipments or courier errors, we will investigate and arrange a replacement or refund as per policy.

8. Address & Delivery Issues

Please ensure your shipping address, pin code, and contact number are entered correctly.
Zivpo is not responsible for non-delivery due to incorrect or incomplete address information.
If a parcel is returned due to such issues, reshipping charges may apply.

9. International Shipping

Currently, we do not offer international shipping.
We plan to expand soon — stay tuned on our social media channels for updates!

10. Contact Us

For any queries related to shipping or delivery, please contact:

Zivpo Customer Care
📧 Email: support@zivpo.com
🌐 Website: www.zivpo.com

Our team responds within 24–48 hours during business days.

11. Disclaimer

Zivpo reserves the right to modify shipping charges, timelines, or courier partners without prior notice.
All disputes are subject to the jurisdiction of [Mohali], India.